A whole range of measures connected with barrier-free accessibility are being implemented in order to make going to the stadium itself and the accompanying events of the EURO 2024 Festival an unforgettable experience. Special barrier-free shuttle buses are planned to be laid on from Stellingen station for persons with reduced mobility.
You can find detailed information about this as well as other topics in connection with barrier-free accessibility in the UEFA EURO Event Guide.
Our timetable info offers various options for you to fit the connections you have for travelling to your individual needs. If you activate the option “Wheelchair / pram” (under "Connection"), for instance, you can optimize your connection details to suit any mobility restrictions you may have. If you use this link for timetable information, the option is already selected.
With our lift overview, we give you real time information about the current availability and operating condition of the lifts on the hvv network.
In Hamburg AB, the buses used are low-floor buses with boarding ramps and kneeling technology to facilitate boarding for passengers This is also the case with the night bus lines. Most of the services in the surrounding region also run low-floor buses. All low-floor buses are indicated in the timetables with a wheelchair symbol.
In contrast to high floor buses (step entry buses), the floor of the vehicle is lower: there are no steps to negotiate in the boarding and disembarking areas. That means that e.g. walking-impaired passengers and passengers with mobility aids can board easily and conveniently. Wheelchair users can enter the bus via a c. 1 metre wide ramp. Every bus has a designated floor space for mobility aids (prams, mobility scooters, walkers and wheelchairs).
It is best to wait near the bus stop pole. Always use the middle doors to board the bus, make sure that the bus driver notices you or press the button provided for the purpose when you get on or off. On the outside, this is on the right next to the middle doors. Inside the bus, you can find the button on the driver’s side next to the designated space for passengers with mobility aids. Our staff will help you to board using the ramp as soon as the other passengers have got on or off. The fold-out ramps are designed to bear a load of up to 350 kg.
The designated space for mobility aids is normally across from the middle doors. It is also equipped with a baffle surface against which passengers with wheelchairs should place themselves facing away from the direction of travel. Please make sure that the wheelchair is securely positioned so that you do not pose a danger to yourself or other passengers.
According to the German Road Traffic Licensing Act, buses are permitted to carry more than one wheelchair. The first priority for the transport operator is however the safety of passengers. It may therefore happen in individual cases that no further passengers with wheelchairs are allowed to get on. Our bus drivers are experienced and able to judge whether this is permissible depending on how full the bus is.
All barrier free stations have either ramps or lifts which are suitable or mobility aids (prams, mobility scooters, walkers and wheelchairs). You can find practical advice in the USAR-Plan mit Einstieghilfen (331.78 KB) (in German).
You can infrom yourself in real time online about the operating status of lifts. If you are not able to find the information you are looking for there, ring 040/19 449. Our staff will be happy to help you.
There are various different ways in which passengers with mobility aids can be helped to board the rapid transport and regional trains. Details of this are given on the following pages.
All U-Bahn stations which have been converted for barrier free accessibility have partly or completely raised platforms to facilitate boarding. The access height is normally 5 cm. The width of the gap depends on the operative and technical tolerances in the interplay between the carriage and the platform: as a rule this is between 5 and 10 cm.
The barrier-free boarding areas in the U-Bahn stations are designated by means of pram and wheelchair symbols as well as a chequerboard pattern on the platform. On the trains, some of the doors also have the chequerboard pattern as a sticker. These door entry areas do not have any stanchions which could hinder boarding. The coordination of the chequerboard pattern on the platform and the door shows you where you can board barrier-free.
Our tip: always board the train in the designated marked area where you also need to get off again in a raised area of the platform!
As a rule, the access height which needs to be negotiated is maximum 6 cm. It is only at the stations served by the S5 between Fischbek and Agathenburg that there are access heights of up to 26 cm. It is not possible to raise the platforms at these stations since they are also use by goods trains with overhanging loads. The access step at Stade is also maximum 6 cm. That is also the case at Buxtehude for S-Bahn trains which start and finish there. All S-Bahn trains have ramps and large multi-purpose compartments.
Ramps can in principle only be used at the first doors behind the driver’s cabin.
When you wish to board, wait where the very front of the train will stop, check the indications on the train destination display and the train stopping markings on the stop signs or the signs on the platforms.
Hamburg Airport can be reached barrier free by S-Bahn. S1 trains from the city centre split in two at Ohlsdorf station: the first three carriages go to Hamburg Airport, the rear three to Poppenbüttel. Passengers who want to continue to Poppenbüttel need to change to the last three carriages at Ohlsdorf – passengers in wheelchairs should go to the front carriage of the rear part of the train. Our drivers will help you to do this. In the other direction, to the city centre, the short trains returning from Hamburg Airport (at the head of the train) and from Poppenbüttel (the rear part of the train) will be coupled together again at Ohlsdorf. Passengers in wheelchairs coming from Poppenbüttel who want to continue with the S1 need to change to the new front of the train at Ohlsdorf if they need a ramp to get off later.
S1 trains reverse direction in Blankenese station. Please change to the new front of the train there.
Unfortunately, no barrier free boarding is possible at the S5 stations Neukloster, Dollern and Agathenburg.
The HADAG ferries dock at floating pontoons which are connected with the shore via access bridges. The gradient of the access bridges is dependent on the water level of the Elbe and the tidal state and varies accordingly. There is access via ramps at Piers 1, 3 and 10 at the ferry stop St. Pauli Landungsbrücken. You don’t need to negotiate any stairs. The gap and the height difference between the pontoon and the ship are bridged using a ramp (120 or 180 cm wide). Due to different pontoon heights, the gradient may vary, but can be corrected to a limited extent.
Please observe:
Information on barrier free HADAG ferries: HADAG Seetouristik und Fährdienst AG, Telephone 040/31 17 07-0 daily from 9.30 am -5.30 pm, Email, Webseite (in German)
On the Elbe ferry lines 5160 (Amt Neuhaus) and 5170 (Tanja) in Lower Saxony, the ferries can be accessed without stairs via the vehicle ramps. The gradient of the ramps varies according to the water level however, so that a suitable inclination for wheelchairs cannot always be guaranteed.
