It’s nice that you have found a new home here. Setting up home somewhere new always means a fresh start for your mobility too. We want to help you to find the best way to get to work, school, kindergarten and all the other places you want to go to, so we are making you a very special introductory offer: Get a complimentary weekly season ticket for the entire hvv network and set off on a voyage of discovery with the hvv. In your new neighbourhood or up and down right across the city, the country, the rivers – explore all the places you want to go to in the entire hvv network.
Just moved
And this is how easy it is
1.) Log in with your form from the local residence registration office
There is one little thing to remember: the day of moving into your new home on the residence registration form (not the day it was issued) must show that you only moved here a maximum of 3 months ago and that your new home is inside the hvv area. Then you can upload your residence form here (use the blue button "Daten eingeben") without any hassle. Alternatively, you can send a copy of the residence registration form by post to hvv GmbH, Brooktorkai 18, 20457 Hamburg. Please indicate “Frisch umgezogen” (just moved here) clearly on it.
2.) Load the hvv switch App and redeem your coupon code
The code will be sent to you a little later by email. You can then redeem it in the hvv Switch App for a weekly ticket for the entire hvv network. The code is valid for 4 weeks.
3.) Then your week of discovery with the hvv can begin!
Off you go. Hamburg is waiting for you. Please observe the Conditions of Use (1.39 MB) (in German) as well as the information on How we Treat your Data.
New registration service for address changes from the City of Hamburg
No waiting – no need to book an appointment – digital and free of charge!
Have you just moved here and want to register your new address? Then the electronic residence registration (eWA) is just right for you: the City of Hamburg is launching the digital registration service for address changes as a pilot for all those who move house within Hamburg and who fulfil certain criteria for the electronic registration of a change of address (in German).